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AI and Access to Justice at the Shop Front cover

Artificial Intelligence and Access to Justice at the ‘Shop Front’: The Potential and Limitations of Meeting Legal Need Through Technology

Catherine Hastings,

Art Cotterell,

Farzana Bruce, | 2026

This article explores what must be considered about client capabilities to ensure AI technologies are appropriate in the context of CLC service delivery. The authors consider the nature of legal...

Access to justice,

Legal needs,

Technology,

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Artificial Intelligence and Access to Justice at the ‘Shop Front’: The Potential and Limitations of Meeting Legal Need Through Technology

Catherine Hastings,

Art Cotterell,

Farzana Bruce, | 2026

This article explores what must be considered about client capabilities to ensure AI technologies are appropriate in the context of CLC service delivery. The authors consider the nature of legal...

Access to justice,

Community Legal Centres,

Legal needs,

Technology,

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Legal assistance by video conferencing: what is known? Justice issues paper 15

Suzie Forell,

Meg Laufer,

Erol Digiusto, | 2011

In recent years there has been an increasing drive to improve access to legal services through the use of video conferencing technology. This paper reports on an extensive search for,...

Evaluations,

Legal assistance services,

Other models of service delivery,

Technology,

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Immigration Advice and Rights Centre: website evaluation and needs analysis

Sarah Ellison,

Julia Perry, | 2002

This research study evaluated the Immigration Advice and Right Centre (IARC) website in relation to the needs of potenial and current users of the site.

Immigrants and refugees,

Legal assistance services,

Technology,

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Email law: a planning guide for the delivery of free legal assistance via email

Law and Justice Foundation of NSW, | 2001

The guide is primarily for government and community organisations that provide free legal assistance where a client relationship has not been established. It is designed to help them consider how...

Legal assistance services,

Technology,

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How do people access and use legal information? Implications of the research for delivery via the Internet

Sue Scott, | 1999

Draws together findings from the research literature on both information seeking behaviour and use and internet use. Discusses the implications of these findings for provision of legal information via the...

Access to justice,

Legal education,

Technology,

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