The successful use of outcomes frameworks as part of an outcomes-based approach to service design has many benefits by putting people’s needs at the centre of design and delivery.

An outcomes-based approach leads to continuous improvement by building evidence about what works and why and drives innovation to achieve even better outcomes.

Our work in 2022 drew together evidence relevant to framework development, shared outcomes, and sector-wide frameworks and collated information on how frameworks are currently used within the legal assistance sector nationally and internationally.

While outcomes frameworks can describe the intended impact of service provision, whether these impacts can be achieved in practice will required evaluation evidence. For information and advice on measuring the impact of services, see our Access to Justice Research Hub