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Research and Evaluation

National Pictures

Enquiries to legal assistance services

Research and evaluation

The Foundation works in collaboration with Legal Aid Commissions and other legal assistance providers from across Australia, undertaking a broad range of research and evaluation projects. Reports include:

Law informed: The value of telephone legal information services to clients

Catriona Mirrlees-Black,

Maria Karras,

Sarah Randell, | 2020

Do telephone legal information services fill a valuable place in the legal assistance landscape? Under its Research Alliance with Victoria Legal Aid (VLA), the Law and Justice Foundation followed up…

Evaluations,

Legal assistance research & evaluation,

Legal assistance services,

Other models of service delivery,

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Developing a triage framework: linking clients with services at Legal Aid NSW

Christine Coumarelos,

Hugh McDonald, | 2019

Triage refers to the practice of responding to and sorting the people’s legal problems on their degree or type to channel them to the appropriate service. The purpose of triage…

Legal assistance research & evaluation,

Legal assistance services,

Other models of service delivery,

Triage,

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Legal Aid NSW Domestic Violence Unit: process evaluation of the first nine months

Christine Coumarelos,

Suzie Forell,

Amanda Wilson,

Maria Karras, | 2018

The Legal Aid NSW DFV Strategy 2016-2018 aligns with government policies and priorities to ensure people who are affected by DFV receive high quality, client-centred and holistic services. The DVU…

Domestic Violence,

Evaluations,

Family and domestic abuse,

Legal assistance research & evaluation,

Legal assistance services,

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Community legal education and information at Legal Aid NSW: activities, costs and a framework for planning

Community legal education and information at Legal Aid NSW: activities,costs and a framework for planning

Suzie Forell,

Hugh McDonald, | 2015

A Foundation review of Legal Aid NSW’s CLEI activities reveals new findings and discusses strategic directions, relevant to Legal Aid NSW and CLEI practitioners more broadly. The review included a…

Community legal education,

Legal assistance research & evaluation,

Legal assistance services,

Planning service delivery,

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Community legal education and information at Legal Aid NSW: activities, costs and future planning

Suzie Forell,

Hugh McDonald, | 2015

This report profiles Legal Aid NSW’s community legal education and information (CLEI) activities over a 12-month period to 30 September 2014, and discusses issues in costing CLEI. This is the…

Community legal education,

Legal assistance research & evaluation,

Legal assistance services,

Legal education,

Planning service delivery,

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Reaching in by joining-up: evaluation of the legal assistance partnership between Legal Aid NSW and Settlement Services International

Hugh McDonald,

Suzie Forell,

Zhigang Wei,

Sarah Williams, | 2014

In March 2013, Legal Aid NSW and Settlement Services International entered into a partnership to provide legal services to people from culturally and linguistically diverse (CALD) backgrounds who are disadvantaged….

Culturally and Linguistically Diverse,

Evaluations,

Immigration and Refugees,

Legal assistance research & evaluation,

Legal assistance services,

What works | Access to Justice,

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Review of Legal Aid NSW outreach legal services. Stage two report: Evolving best practice in outreach – insights from experience

Suzie Forell,

Hugh McDonald,

Stephanie Ramsey,

Sarah Williams, | 2013

This report is published by the Law and Justice Foundation of New South Wales, an independent, not-for-profit organisation that seeks to advance the fairness and equity of the justice system,…

Evaluations,

Legal assistance research & evaluation,

Legal assistance services,

Outreach,

Regional & Remote,

Rural,

Service Delivery,

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Review of Legal Aid NSW outreach legal services Stage 1 report: statistical overview of services, 2010-2012

Suzie Forell,

Stephanie Ramsey,

Hugh McDonald,

Sarah Williams, | 2013

The Law and Justice Foundation of NSW was asked by Legal Aid NSW to provide an overview of existing outreach services at Legal Aid NSW (Stage 1), and draw upon…

Data,

Legal assistance research & evaluation,

Legal assistance services,

Outreach,

Planning service delivery,

Regional & Remote,

Rural,

Service Delivery,

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An evaluation of Legal Aid NSW’s Family Law Early Intervention Unit Duty Lawyer Service

Suzie Forell,

Michael Cain, | 2012

The Family Law Early Intervention Unit (EIU) is a state-wide specialist service of Legal Aid NSW, funded under the National Partnership Agreement on Legal Assistance Services. Among other services, the…

Evaluations,

Family law,

Legal assistance research & evaluation,

Legal assistance services,

What works | Access to Justice,

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Managing mortgage stress: evaluation of the Legal Aid NSW and Consumer Credit Legal Centre Mortgage Hardship Service

Suzie Forell,

Michael Cain, | 2011

The MHS is a joint project of Legal Aid NSW and CCLC. It provides legal assistance and financial counselling to people experiencing mortgage stress with a view to assisting them…

Debt and credit,

Evaluations,

Legal assistance research & evaluation,

What works | Access to Justice,

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National Pictures

Legal assistance service delivery data provides an opportunity to explore what types of legal assistance services are provided, where, for what legal problems, and to which client profiles. A series of reports covering 2018 to 2021 identify the potential insights that can be gained, while also highlighting its current limitations:

Community Legal Centres National Picture, 2018-19

Delphine Bellerose,

Geoff Mulherin, | 2020

This report provides a comprehensive national snapshot of the valuable services provided by Community Legal Centres. Commissioned by the Commonwealth Attorney-Generals Department, it is the first time such a comprehensive…

Data,

Legal assistance services,

Service data,

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Aboriginal and Torres Strait Islander Legal Services National Picture, 2018-19

Delphine Bellerose,

Geoff Mulherin, | 2020

This report provides a comprehensive national snapshot of the valuable services provided by Aboriginal and Torres Strait Islander Legal Services (ATSILSs). Commissioned by the Commonwealth Attorney-Generals Department, it is the…

Aboriginal and Torres Strait Islander Peoples,

Data,

Legal assistance services,

Service data,

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Enquiries to legal assistance services

Housing-related problems and enquiries to legal assistance services in NSW (Data insights in justice)

Delphine Bellerose,

Catriona Mirrlees-Black, | 2020

Understanding the characteristics of people who experience housing-related legal problems, such as their age, gender and Indigenous status, is important when planning legal assistance services. The LAW Survey and the…

Data,

Enquiries to legal assistance services,

Housing & homelessness,

LAW survey,

Legal assistance services,

Legal Issues,

Service data,

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Employment-related problems and enquiries to legal assistance services in NSW (Data insights in justice)

Sarah Randell,

Catriona Mirrlees-Black, | 2020

Understanding the characteristics of people who experience employment-related legal problems, such as their age, gender and Indigenous status, is important when planning legal assistance services. The LAW Survey and the…

Data,

Employment,

Enquiries to legal assistance services,

LAW survey,

Legal assistance services,

Service data,

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Other links

For guidance on evaluating what works in service delivery, see the Foundation’s Access to Justice Research Hub.