Ombudsmen and regulation

Aged Care Quality and Safety Commission

This body deals with complaints against aged care service providers to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

Anti-Discrimination New South Wales

The NSW state government body that handles complaints under the Anti-Discrimination Act 1977 (NSW).

Australian Charities and Not-for-Profit Commission

The national regulator of charities that can receive and investigate complaints about charities.

Australian Competition and Consumer Commission (ACCC)

The ACCC promotes competition and fair trading and regulates national infrastructure. The body hears and investigates complaints from consumers.

Australian Energy Regulator

The AER is the dispute resolution body for customer connection, networks access, wholesale energy markets, and application of the regulatory investment test disputes.

Australian Financial Complaints Authority

An ombudsman service that resolves complaints by consumers and small businesses about financial firms.

Australian Human Rights Commission

An independent statutory organisation which protects and promotes human rights by investigating complaints about discrimination and breaches of human rights.

Report misconduct to ASIC

ASIC manages laws that relate to companies, financial markets and financial services in Australia, and can take action where a company or individual has not complied with these laws.

Australian Small Business and Family Enterprise Ombudsman

An Ombudsman that assists and advocates for small businesses and family enterprises.

Australian Small Business and Family Enterprise Ombudsman (ASBFEO)

ASBFEO provides dispute support for small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies.

Australian Taxation Office (in-house facilitation)

Ideal for less complex disputes, individuals or small businesses with a tax or superannuation dispute can use the ATOs’s in-house facilitation service. This is a mediation process where an impartial ATO facilitator meets with the parties.

Commonwealth Ombudsman

This Ombudsman deals with complaints concerning Australian government departments and agencies.

Energy & Water Ombudsman NSW (EWON)

This body assists people who are having problems with their electricity, gas or water company.

Fair Trading New South Wales

Fair Trading provides a mediation service to assist in achieving resolutions for disputes relating to community living.

Fair Work Ombudsman

The Fair Work Ombudsman promotes compliant workplace relations in Australia by enforcing compliance with the Fair Work Act.

Fair Work Ombudsman Australia

The Fair Work Commission can deal with a dispute through conciliation, mediation or, if agreed by the parties, arbitration.

Health Care Complaints Commission

This Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.

Industrial Disputes

The Commission is empowered to resolve industrial disputes by conciliation and, if necessary, by arbitration.

Judicial Commission of New South Wales

An independent statutory corporation that examines complaints about judicial officers’ ability or behaviour.

The NDIS Commission oversees complaints about NDIS services and supports and works to improve the quality and safety of such services.

National Sports Tribunal

This tribunal provides independent, cost-effective dispute resolution services to sporting bodies, athletes and support personnel.

New South Wales Fair Trading

A body which promotes a fair marketplace for consumers and traders by maximising traders’ compliance with regulatory requirements. It investigates breaches of legislation and hears complaints relevant to its functions.

Independent Commission Against Corruption

The Commission investigates and exposes corrupt conduct in the NSW public sector through the receipt, analysis and assessment of complaints and reports of alleged corruption.

NSW Ombudsman

An integrity agency which watches over most NSW public sector agencies and some community service providers. It handles and investigates complaints, and monitors community services.

Office of the Australian Information Commissioner

The independent national regulator for privacy and freedom of information. This body hears complaints relating to privacy of information, and receives reports concerning data breaches.

Office of the New South Wales Legal Services Commissioner

An independent statutory body that deals with complaints about lawyers.

Personal Injury Commission

The Personal Injury Commission resolves disputes between people injured in motor accidents and workplaces, employers and insurers in New South Wales.

Small Business Commissioner New South Wales

The NSW Small Business Commission offers a cost-effective commercial mediation service to help solve many types of disputes.

The Telecommunications Industry Ombudsman

An Ombudsman that handles complaints towards an internet or phone provider.

TEQSA | Tertiary Education Quality and Standards Agency

The national quality assurance and regulatory agency for higher education within Australia.

Tolling Customer Ombudsman

An independent body for customers of Link Sydney, Linkt Brisbane, and Linkt Melbourne that handles and decides complaints.