Financial Rights Online Self-Help Tools

Financial Rights Legal Centre
This report details the development, production, dissemination and evaluation of this tool, which assists reasonably capable users and community workers to generate professional letters for use in financial disputes. The project staff ensured that user testing was rigorous, and undertook extensive follow-up with a mix of users to generate feedback on the tool. A number of valuable observations and learnings are included in this report.

Last Updated on February 29, 2024 by [email protected]