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Author: Maeve Redmond

Cover of Towards a measurement framework for people centred justice systems by OECD

Towards a measurement framework for people‑centred justice systems

Maaike de Langen,

Tatyana Teplova,

Geoff Mulherin, | 2026

This working paper proposes a framework for measuring people-centred justice systems, responding to the fragmented and institution-focused nature of existing justice data. It links government policy, justice services and outcomes...

Access to justice,

Legal needs,

Outcomes,

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AI and Access to Justice at the Shop Front cover

Artificial Intelligence and Access to Justice at the ‘Shop Front’: The Potential and Limitations of Meeting Legal Need Through Technology

Catherine Hastings,

Art Cotterell,

Farzana Bruce, | 2026

This article explores what must be considered about client capabilities to ensure AI technologies are appropriate in the context of CLC service delivery. The authors consider the nature of legal...

Access to justice,

Legal needs,

Technology,

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Artificial Intelligence and Access to Justice at the ‘Shop Front’: The Potential and Limitations of Meeting Legal Need Through Technology

Catherine Hastings,

Art Cotterell,

Farzana Bruce, | 2026

This article explores what must be considered about client capabilities to ensure AI technologies are appropriate in the context of CLC service delivery. The authors consider the nature of legal...

Access to justice,

Community Legal Centres,

Legal needs,

Technology,

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Report cover page titled “Measure for Measure: A People-Centred Approach to Tailoring Justice” featuring an illustration of two people riding a tandem bike, and the Victoria Law Foundation logo.

Measure for measure: A people-centred approach to tailoring justice

Bridget McAloon,

Georgina Rychner,

Yolanda Mansfield,

Bethia Burgers, | 2026

This foundational research aimed to map and understand a range of justice initiatives from across Victoria. The report surfaces common elements seen to underpin success across 66 initiatives from 31...
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Barriers experienced by Aboriginal and Torres Strait Islander children and families accessing legal supports

National Voice for our Children (SNAICC) ,

National Aboriginal and Torres Strait Islander Legal Services (NATSILS) ,

, | 2026

This scoping study examines the legal needs of Aboriginal and Torres Strait Islander children and families involved with the child protection system, identifies gaps in access to legal support, and provides recommendations...

Aboriginal and Torres Strait Islander Peoples,

Access to justice,

Legal needs,

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Cover of Justice at a disavantage, a short paper from Victoria Law Foundation's Public Understanding of Law Survey

Justice at a disadvantage: What we know now about legal need, capability and multiple disadvantage 

Hugh McDonald,

Zhigang Wei, | 2026

This short paper investigates the interplay of disadvantage, legal need, and legal capability on Victorians legal problem prevalence, duration, and severity based on data from the Public Understanding of Law...

Access to justice,

Data,

Legal assistance services,

Legal needs,

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Cover image of A balancing act: Lawyers’ views on access to justice in regional, rural and remote New South Wales

A balancing act: Lawyers’ views on access to justice in regional, rural and remote NSW

Delphine Bellerose,

Sarah E. Ratcliffe,

Kate Davies, | 2025

Insights into delivering justice across regional, rural and remote NSW, drawing on practitioner experience to highlight how place, distance and local context shape legal outcomes.

Access to justice,

Legal assistance services,

Recent,

Rural, Regional & Remote,

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Toolkit for access to justice and people-centred justice systems

Organisation for Economic Co-operation and Development , | 2025

This toolkit provides recommendations on how to make justice systems people-centred. It includes checklists and good-practice examples of people-centred justice approaches from around the world. One of the examples is the Foundation’s Need for Legal...

Access to justice,

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Voices from a distance: Access to legal services and justice in western New South Wales

Patricia Vagg, | 2025

This report presents three stories that convey what can happen when people in the Western Division of NSW need legal help. These stories contribute to an understanding of the lifestyles, preferences and...

Justice Ideas,

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Justice Methods 13: A practical guide to writing think-pieces, discussion papers, policy briefs, and submissions

A practical guide to writing think-pieces, discussion papers, policy briefs, and submissions

Kerryn Butler, | 2025

This Justice Methods paper offers a guide to writing think-pieces, discussion papers, policy briefs, and submissions for policy, legal, or social issues.

Justice Methods,

Methodology,

Recent,

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Qualitative research: Methods for understanding justice issues, Justice Methods 12

Qualitative research: Methods for understanding justice issues

Kate Davies,

Sarah E. Ratcliffe, | 2025

This Justice Methods paper explores how qualitative research helps us understand the “how” and “why” behind people’s experiences of justice. It shows how these methods reveal complex issues, amplify underrepresented...

Justice Methods,

Methodology,

Recent,

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Evaluation of the NDIS Appeals Program Legal Services easy read report

Easy Read: Evaluation of the NDIS Appeals Program Legal Services

Kate Davies,

Sarah Ratcliffe,

Emily Kothe,

Sandra Takchi, | 2025

Uses pictures and words to show how the NDIS Appeals Program helps people with disability to get legal support that they need.

Assessing Impact,

Courts and tribunals,

Disability,

Evaluations,

Legal assistance services,

Legal needs,

Recent,

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An evaluation of the NDIS appeals program legal services report

Research Summary: ‘I would have given up without it’: An evaluation of the NDIS Appeals Program Legal Services

Kate Davies,

Sarah Ratcliffe,

Emily Kothe,

Sandra Takchi, | 2025

Highlights findings from our evaluation of the NDIS Appeals Program Legal Services, and key lessons for improving access to justice for people with disability making an appeal to the Administrative...

Assessing Impact,

Courts and tribunals,

Disability,

Evaluations,

Legal assistance services,

Legal needs,

Recent,

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An evaluation of the NDIS Appeals Program Legal Services report

‘I would have given up without it’: An evaluation of the NDIS Appeals Program Legal Services

Kate Davies,

Sarah Ratcliffe,

Emily Kothe,

Sandra Takchi, | 2025

An Evaluation of the NDIS Appeals Program Legal Services examines the program’s role in supporting access to justice for people with disability navigating the Administrative Review Tribunal.

Assessing Impact,

Courts and tribunals,

Disability,

Evaluations,

Legal assistance services,

Legal needs,

Recent,

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Supporting people-centred justice insights with civil justice data sheet

Supporting people-centred justice insights with civil justice data

Catriona Mirrlees-Black, | 2025

The administrative data collected by courts and tribunals has potential to inform decision-making, improve litigants’ experiences, and strengthen public trust and confidence in the justice system.

Courts and tribunals,

Data,

Planning service delivery,

Recent,

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Autonomous legal applications and access to justice: Liability considerations for legal innovators

Will Cesta, | 2025

Despite longstanding efforts to expand public legal aid, most people who need legal assistance are unable to access it. Some say that artificial intelligence can help—that autonomous legal applications powered...

Justice Ideas,

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Changing the narrative: Language at the heart of justice and healing

Arlia Fleming, | 2025

This paper examines the complex challenges facing mothers who navigate domestic and family violence and discusses opportunities for legal practitioners to promote safety, accountability, and healing by unlearning harmful linguistic...

Justice Ideas,

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Diversion for dementia: Access to justice for people with dementia

Amee Baird, | 2025

This article examines the intersections between dementia and crime. Neuropsychology case studies highlight the experiences of people with dementia, from the time of police interaction to the conclusion of court...

Justice Ideas,

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Evidence-based policy & law making: Bail reform in New South Wales

Evidence-based policy & law making: Bail reform in New South Wales

Kerryn Butler,

Kate Davies, | 2025

What role should evidence play in shaping justice policy, particularly when decisions must balance individual rights, public safety, and community expectations? This edition of Justice Issues explores the importance of...

judicial,

Law reform,

Procedural reform,

Recent,

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Cover page of Access to just this - Eligibility for legal aid in Australia and its implications

Access to just this? Eligibility for legal aid in Australia and its implications

Hugh M McDonald,

Nigel J Balmer,

| 2025
This paper discusses the challenges and implications of legal aid eligibility in Australia and calls for increased funding, less stringent means tests, and redesigned entry points to legal assistance, to...

Access to justice,

Legal assistance services,

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Submission to the Attorney-General’s Department in response to the Data and Reporting Discussion Paper – August 2024

Law and Justice Foundation of NSW, | 2024

As a member of the Advisory Group on the development of the successor agreement to the National Legal Assistance Partnership (2020-2025), the Law and Justice Foundation of NSW provided feedback...

Data,

Outcomes,

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Introducing NLAS(Language) - 2021 Census information sheet

Introducing NLAS(Language) – 2021 Census

Catriona Mirrlees-Black,

Delphine Bellerose, | 2024

This latest addition to the suite of NLAS indicators is intended to support legal assistance service providers in identifying geographic areas where there is potential demand for translator and interpreter services. 

Data,

Indicators of legal need,

Legal assistance services,

NLAS,

Planning service delivery,

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